WOOVIN

Buyer Protection

Buyer Protection Program

Buy with confidence

At , we place a high priority on the personal safety of our community members, whether they are buyers or sellers. We actively work to create tools and establish rules to continually improve our platform and ensure that it remains a safe and trustworthy place for transactions to take place.

Buyer protection

When you pay through , our mandatory Buyer Protection is applied to your order. It helps ensure safe payments, gives you the right to claim a refund, and access customer support.

Refund policy

We’ll issue a refund if your item doesn’t arrive, arrives damaged, or is not as described. You have 2 days to submit a claim. Unless agreed otherwise, the buyer covers return fees. Find out more about ’s refund policy.

Safe payments

All payments are encrypted. They’re handled by our trusted partners Mollie and Stripe, whose secure technology makes sure money is sent and received safely and reliably.

Our support

You can reach out to us 24/7 and expect a reply within 24 hours. Our team will see every issue through to its resolution. For quick tips, visit the Help Center.

We help build trust within our community

Together we build

Every seller is ID verified

We guarantee every seller on  is identity verified by our trusted partner Veriff. This means every seller is known by their national identity.

Communicate

’s secure messaging tool helps you find out every detail about the item you’d like to purchase. You can message any user — just remember that you’ll instantly increase their trust in you by being polite and considerate.

Review

 users can leave feedback for each other. Take a look at the feedback left by other users, and remember to leave feedback after an order to receive it in return.

Be proactive

Fill out your profile with information — being proactive increases trust, which can also give your sales a boost. And if you see something that falls short of our community standards — report it so our team can take care of things.

Your account is locked.

As a seller on WOOVIN, you have agreed to the Terms and Agreements which require that sold items must be shipped within 5 days. We regret to inform you that you failed to fulfill this obligation. At WOOVIN, we want to ensure an optimal customer experience. In order to make up for the inconvenience caused, we offer your customer a next purchase discount.

That is why we have emailed you an invoice for € 20, but this has not been paid within the payment term of 30 days. That's why we had to close your account.

Add external reviews

Submit your reviews from third parties. Fill in the form below and supply the URL’s. will check the reviews for legitimacy. The reviews will be added to your store as third party reviews.
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Size guide

Start selling

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Let’s go through the following steps in order for you to open your own sneaker store on . It takes about 6 minutes of your time.

1.

Store details

Enter your store details.

1 min.

2.

Verify your identity

Verify your identity at our trusted partner Veriff .

2 min.

3.

Connect PayPal

For future payments and transactions.

1 min.

4.

Getting everything set up

Give us a moment to get your shop ready.

2 min.

All your data will be stored in accordance with GDPR regulation. We always carefully handle membership data and will never share any personal data with third parties. By following through you agree with our terms and conditions. For more information visit our privacy policy.

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I Understand

Contact us

Fill in the form and we’ll get back to you within one business day. You can also send an email to info@woovin.com

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How does work?

CONCEPT

is a marketplace where you find a collection of individual sneaker stores. From sneaker heads that sell and trade a small volume, to big sneaker resellers that move loads of sneakers.

CONCEPT

is a marketplace where you find a collection of individual sneaker stores. From sneaker heads that sell and trade a small volume, to big sneaker resellers that move loads of sneakers.

COSTS

is the first sneaker marketplace that works with memberships for sellers. Our stores are selling their sneakers with a 0.0% transaction fee. As a buyer, you do not need a membership.

COSTS

is the first sneaker marketplace that works with memberships for sellers. There is no transaction fee for either the buyer or the seller. This is why we can proudly state we have 0.0% transactions fees.

SAFETY

We guarantee every seller on is identity verified by our trusted partner Veriff. This means every seller is known by their national identity. Besides our verification system, we also offer Buyer Protection on every purchase.

SAFETY

We guarantee every seller on is identity verified by our trusted partner Veriff. This means every seller is known by their national identity. Besides, we offer Buyer Protection on every purchase.

SHIPPING

At , all sellers are committed to shipping your order as quickly as possible, with a maximum processing time of 5 days. At some stores you can also pick up your order in their physical store.

SHIPPING

On  it is on the buyer and seller to arrange the way of handover. Sellers ship their products directly to the buyer or schedule a meet-up. Sometimes you can even visit their physical store.

Frequently Asked Questions